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General Warranty Period
Unless specifically noted below, all Electric Factory electronic products are warranted against faulty design, materials and workpersonship for 12 months from the date of sale to the end customer by the reseller. > 12 months
Exceptions & Variations
Numark & Alesis “Mixer” Style Products > 24 months
Numark DM and DXM Series Products, Alesis MultiMix and Control Series Products
Except;
- Rotary Controls: Typically potentiometers, rotary encoders and switches > 12 months
- Linear Controls: Typically faders and switches > 3 months
- Media Readers : Typically CD & DVD mechanisms, hard disks and cards > 12 months
Tascam “Professional & Studio” Products > 24 months
- DM Series Mixers and X48 Recorder
- Samson “Sound Contractor” Products > 24 months
- C-Class, D-Class & SX Series Products
Samson “Reinforcement” Products > 24 months
- DB Series, Live! & Resound Series Products
- Except speakers > 12 months
Valves > 3 months
This refers to Valves (Vacuum Tubes) used as components in equipment. It does not effect the actual equipment which carries our normal warranty of 12 months unless otherwise noted.
The Fine Print
Unless specifically advised, the general Electric Factory warranty applies to the hardware component of our products and systems only. When a product requires “software drivers” to permit it to meet its published specification our warranty is extended to include support for these drivers in respect of the version of the Microsoft or Apple Computer operating system, as appropriate, at the time of the products manufacture.
Although many products may also include bundled software of the “LE”, “light” or “limited functionality” variety support of this software is not included. Customers should refer directly to the software company’s website for advice and assistance.
Warranty Claims and Repairs
Must be made with your place of purchase.
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